At Korpro.in<\/strong>, we are committed to providing high-quality electrical products and ensuring a smooth and reliable shopping experience for every customer. We carefully inspect and pack our products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return or replacement under the terms mentioned below.<\/p>\n Customers can request a return or replacement within 7 days from the date of delivery<\/strong>.<\/p>\n The return request must be submitted within the applicable return period. Requests received after the return window has expired may not be accepted.<\/p>\n For certain products, categories, promotional offers, or special orders, different return conditions may apply. Such conditions will be communicated on the product page or at the time of purchase.<\/p>\n A product may be eligible for return or replacement in the following situations:<\/p>\n Customers are requested to check the product carefully immediately after delivery.<\/p>\n For electrical products, extension boards, MCB boxes, distribution boards, power boards, capacitors, and other technical products, customers are strongly advised to record a clear unboxing video<\/strong> while opening the package.<\/p>\n The video should clearly show:<\/p>\n An unboxing video can help us verify damage, missing items, or incorrect products and process the complaint faster.<\/p>\n If the product arrives damaged, the customer should inform Korpro.in as soon as possible and preferably within 24\u201348 hours of delivery<\/strong>.<\/p>\n Please provide:<\/p>\n After reviewing the information, our team may offer a replacement, repair, refund, or another suitable resolution depending on the nature of the issue.<\/p>\n If you receive a product different from the product ordered, please contact us within the 7-day return window<\/strong>.<\/p>\n The product should remain unused and should be returned with all original components, accessories, packaging, labels, and documentation wherever applicable.<\/p>\n After verification, we may arrange a replacement or refund as applicable.<\/p>\n If a product does not work properly or has a manufacturing defect, please contact our customer support team within the return period.<\/p>\n Depending on the product and issue, Korpro.in may first troubleshoot the product or request additional photographs\/videos to determine the problem.<\/p>\n If the issue is confirmed as a manufacturing defect, the product may be eligible for replacement, repair, or refund according to the applicable product terms.<\/p>\n To be eligible for a return, the product should generally meet the following conditions:<\/p>\n Returns that do not meet these conditions may be rejected after inspection.<\/p>\n A return may not be accepted in cases where:<\/p>\n Once a return request is approved, Korpro.in may arrange a return pickup through an appropriate courier partner, depending on service availability and location.<\/p>\n In areas where pickup service is unavailable, customers may be required to ship the product using an approved shipping method. Customers should contact our support team before sending any product back.<\/p>\n Products should not be sent to any address without prior return authorization.<\/p>\n All returned products may be inspected by our quality-control team.<\/p>\n The inspection may include checking:<\/p>\n The final decision regarding return eligibility will be made after verification of the product and the reported issue.<\/p>\n Where a replacement is approved, Korpro.in may provide the same product or an equivalent product, subject to stock availability.<\/p>\n If the same product is unavailable, we may provide an alternative resolution, such as a refund or another suitable option.<\/p>\n Replacement timelines may vary depending on product availability, location, courier service, and inspection requirements.<\/p>\n If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable.<\/p>\n The refund amount may depend on the nature of the approved return and the applicable order terms.<\/p>\n Refunds will normally be processed using the original payment method or another suitable method available for the order.<\/p>\n The time taken for the amount to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or financial institution.<\/p>\n For products returned due to an incorrect product, confirmed manufacturing defect, or damage received during transit, Korpro.in may bear the applicable return shipping cost, subject to verification.<\/p>\n For returns that are not covered under our return policy, the customer may be responsible for applicable shipping and handling charges.<\/p>\n Shipping charges, if separately paid and non-refundable under the applicable order terms, may not be included in the refund.<\/p>\n Where exchange is available, customers may request an exchange within the applicable return window.<\/p>\n The replacement product will generally be the same model, specification, size, or variant originally ordered, subject to availability.<\/p>\n An exchange request may be rejected if the returned product does not satisfy the applicable return conditions.<\/p>\n Customers may request cancellation before the order has been dispatched.<\/p>\n Once an order has been dispatched, cancellation may not always be possible. In such cases, the customer may need to follow the applicable return process after delivery.<\/p>\n If a cancellation is approved, the eligible refund will be processed according to the payment method and applicable order terms.<\/p>\n For electrical and technical products, customers should ensure that installation is performed by a qualified or competent electrician wherever required.<\/p>\n Damage caused by incorrect installation, improper wiring, overloading, short circuits, voltage issues, or unauthorized modifications may not qualify for return or replacement.<\/p>\n Customers should always follow the manufacturer’s instructions and recommended electrical safety practices.<\/p>\n Some products may be covered by a manufacturer’s or seller’s warranty. Warranty terms may differ from the standard return policy.<\/p>\n A warranty claim may require inspection, product serial number, invoice, photographs, videos, or other supporting information.<\/p>\n Warranty does not automatically cover damage caused by misuse, improper installation, unauthorized modification, electrical faults, or normal wear and tear unless specifically stated otherwise.<\/p>\n To request a return, customers should contact Korpro.in customer support and provide:<\/p>\n Our team will review the request and communicate the next steps.<\/p>\n Return processing time may vary depending on the type of complaint, product inspection, courier pickup, location, and product availability.<\/p>\n Once the product is received and successfully inspected, the applicable replacement or refund process will be initiated.<\/p>\n Customers will be informed if additional time is required due to inspection, courier delays, stock availability, or other operational reasons.<\/p>\n Korpro.in reserves the right to reject return requests where there is evidence of fraudulent, misleading, abusive, repeated, or suspicious return activity.<\/p>\n This may include returning a different product, deliberately damaging a product, removing serial numbers, making false claims, or repeatedly misusing the return policy.<\/p>\n Korpro.in reserves the right to update, modify, or change this Return & Refund Policy when necessary.<\/p>\n Any updated policy will be published on this page. Customers are advised to review the policy before placing an order.<\/p>\n For return, replacement, refund, or product-related assistance, customers can contact the Korpro.in support team through the contact details provided on our website.<\/p>\n Please keep your order number and purchase details available when contacting us so that our team can process your request efficiently.<\/p>\n Important:<\/strong> The return eligibility, refund, replacement, shipping charges, and warranty coverage may vary depending on the product, order conditions, manufacturer terms, and nature of the issue.<\/p>\n","protected":false},"excerpt":{"rendered":" Return & Refund Policy At Korpro.in, we are committed to providing high-quality electrical products and ensuring a smooth and reliable shopping experience for every customer. We carefully inspect and pack our products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return or replacement under […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11961","page","type-page","status-publish","hentry"],"yoast_head":"\n1. Return Window<\/h2>\n
2. Products Eligible for Return<\/h2>\n
\n
3. Unboxing Video Requirement<\/h2>\n
\n
4. Damaged Product<\/h2>\n
\n
5. Wrong Product Received<\/h2>\n
6. Defective or Non-Working Product<\/h2>\n
7. Conditions for Return<\/h2>\n
\n
8. Non-Returnable Situations<\/h2>\n
\n
9. Return Pickup<\/h2>\n
10. Return Inspection<\/h2>\n
\n
11. Replacement Policy<\/h2>\n
12. Refund Policy<\/h2>\n
13. Shipping Charges<\/h2>\n
14. Exchange Policy<\/h2>\n
15. Cancellation Before Dispatch<\/h2>\n
16. Product Installation<\/h2>\n
17. Warranty<\/h2>\n
18. How to Request a Return<\/h2>\n
\n
19. Return Processing Time<\/h2>\n
20. Fraudulent or Abusive Return Requests<\/h2>\n
21. Changes to Return Policy<\/h2>\n
22. Contact Us<\/h2>\n