Warranty, Return & Refund Policy

Warranty Policy

Korpro Warranty Policy aims to provide customers the clarity about support-related queries they may have about our products so that they feel confident in owning, using, and getting the necessary support for their Korpro products during the warranty period.

Repair or replacement will be carried out through the Company’s Service Centres. The Warranty is applicable if said product is in the warranty period AND only if the following conditions are met.

This warranty applies only to Products purchased within the territory of India (“Territory”).
This warranty is confined to the first purchaser of the product only.
The product is a genuine Korpro Product with a supporting invoice/bill, which the customer has to share with Korpro at the time of the request.
The product is used according to instructions in the instruction manual and is not physically damaged. Such products will not be covered under warranty but can be evaluated for paid repairs/replacements. The product should be physically taken to our service center.
Non-authorised person makes NO repair attempt before bringing the product to Korpro.
Defects are NOT caused by improper use, as determined by the company personnel.
NO modification or alteration of any nature is made in the circuitry, software, or body of the product.
Defects due to causes beyond control like lightning, abnormal voltage, acts of God, or while in transit to a service centre or purchaser’s residence.
The product will be deemed out of warranty if a customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in a case where Korpro provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
All expenses & risks incurred in shipping the unit to the company’s service centre/authorised service centre will be borne by the customer.
Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP, whichever is applicable.
In case of transportation/courier-related damages arising NOT because of Korpro, when the product is sent to the Korpro service center, we would treat it as “out of warranty” because of physical damage and will do repairs on a paid basis.
Korpro will pay for return courier charges only & owns responsibility for any damages/loss during transit.
After repairs/replacement, the warranty will remain only for the unexpired period of the warranty. No extension of the warranty period will be done.
Korpra will retain any replaced part/s or component/s.
The company’s obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
In case the product is not repairable, Korpro may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Product. Here the customer has to deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined solely by Korpro.
The warranty is issued in New Delhi, and Courts in New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.
Important Note – Customer must open a trouble ticket/case with Korpro to get support service on any product in warranty or out-of-warranty. Customers can visit support@korpro.in to avail of the service.

Replacement Policy

To maintain our services’ feasibility, we allow a product’s replacement only under the following circumstances.

The customer can replace the product unit received within 7 days from delivery and get a replacement unit delivered to the customer.
Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
In case of receipt of damaged or defective items, please report the same to our website support team. The request will, however, be entertained once a Korpro team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by Korpro.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint,