Return & Refund Policy

At Korpro.in, we are committed to providing high-quality electrical products and ensuring a smooth and reliable shopping experience for every customer. We carefully inspect and pack our products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return or replacement under the terms mentioned below.

1. Return Window

Customers can request a return or replacement within 7 days from the date of delivery.

The return request must be submitted within the applicable return period. Requests received after the return window has expired may not be accepted.

For certain products, categories, promotional offers, or special orders, different return conditions may apply. Such conditions will be communicated on the product page or at the time of purchase.

2. Products Eligible for Return

A product may be eligible for return or replacement in the following situations:

• The product received is damaged during transportation.
• The product is defective or does not function as described.
• The wrong product or wrong model has been delivered.
• The product received is incomplete or missing essential components.
• The product received is significantly different from the product ordered.
• The product has a manufacturing defect.
• The product is damaged before use and the damage is reported within the return window.

Customers are requested to check the product carefully immediately after delivery.

3. Unboxing Video Requirement

For electrical products, extension boards, MCB boxes, distribution boards, power boards, capacitors, and other technical products, customers are strongly advised to record a clear unboxing video while opening the package.

The video should clearly show:

• The condition of the outer packaging.
• Shipping label and order details.
• The complete package before opening.
• The product being removed from the package.
• The product, accessories, and components received.

An unboxing video can help us verify damage, missing items, or incorrect products and process the complaint faster.

4. Damaged Product

If the product arrives damaged, the customer should inform Korpro.in as soon as possible and preferably within 24–48 hours of delivery.

Please provide:

• Order number.
• Clear photographs of the product.
• Photographs of the packaging.
• A clear video showing the damage, if available.
• A brief description of the problem.

After reviewing the information, our team may offer a replacement, repair, refund, or another suitable resolution depending on the nature of the issue.

5. Wrong Product Received

If you receive a product different from the product ordered, please contact us within the 7-day return window.

The product should remain unused and should be returned with all original components, accessories, packaging, labels, and documentation wherever applicable.

After verification, we may arrange a replacement or refund as applicable.

6. Defective or Non-Working Product

If a product does not work properly or has a manufacturing defect, please contact our customer support team within the return period.

Depending on the product and issue, Korpro.in may first troubleshoot the product or request additional photographs/videos to determine the problem.

If the issue is confirmed as a manufacturing defect, the product may be eligible for replacement, repair, or refund according to the applicable product terms.

7. Conditions for Return

To be eligible for a return, the product should generally meet the following conditions:

• The return request must be raised within the applicable return window.
• The product should not have been intentionally damaged.
• The product should not show signs of misuse or unauthorized modification.
• All applicable accessories and components should be included.
• Original packaging should be retained wherever possible.
• Product labels, serial numbers, and identification marks should remain intact.
• The product should not have been altered, repaired, or modified by an unauthorized person.

Returns that do not meet these conditions may be rejected after inspection.

8. Non-Returnable Situations

A return may not be accepted in cases where:

• The customer changes their mind after purchase, unless the product is specifically marked as returnable for that reason.
• The product has been used improperly.
• The product has been damaged due to incorrect installation or handling.
• The product has been modified or repaired by the customer or an unauthorized technician.
• The product has been damaged due to electrical faults, voltage fluctuations, short circuits, overloading, or improper usage where such damage is not covered by the applicable warranty.
• The return request is made after the applicable return period.
• The product is returned without essential components or accessories.
• The product shows signs of physical damage caused after delivery.
• The product has been used in a manner contrary to the manufacturer’s instructions.

9. Return Pickup

Once a return request is approved, Korpro.in may arrange a return pickup through an appropriate courier partner, depending on service availability and location.

In areas where pickup service is unavailable, customers may be required to ship the product using an approved shipping method. Customers should contact our support team before sending any product back.

Products should not be sent to any address without prior return authorization.

10. Return Inspection

All returned products may be inspected by our quality-control team.

The inspection may include checking:

• Product condition.
• Physical damage.
• Manufacturing defects.
• Serial number or product identification.
• Accessories and components.
• Packaging.
• Signs of misuse, modification, or unauthorized repair.

The final decision regarding return eligibility will be made after verification of the product and the reported issue.

11. Replacement Policy

Where a replacement is approved, Korpro.in may provide the same product or an equivalent product, subject to stock availability.

If the same product is unavailable, we may provide an alternative resolution, such as a refund or another suitable option.

Replacement timelines may vary depending on product availability, location, courier service, and inspection requirements.

12. Refund Policy

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable.

The refund amount may depend on the nature of the approved return and the applicable order terms.

Refunds will normally be processed using the original payment method or another suitable method available for the order.

The time taken for the amount to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or financial institution.

13. Shipping Charges

For products returned due to an incorrect product, confirmed manufacturing defect, or damage received during transit, Korpro.in may bear the applicable return shipping cost, subject to verification.

For returns that are not covered under our return policy, the customer may be responsible for applicable shipping and handling charges.

Shipping charges, if separately paid and non-refundable under the applicable order terms, may not be included in the refund.

14. Exchange Policy

Where exchange is available, customers may request an exchange within the applicable return window.

The replacement product will generally be the same model, specification, size, or variant originally ordered, subject to availability.

An exchange request may be rejected if the returned product does not satisfy the applicable return conditions.

15. Cancellation Before Dispatch

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not always be possible. In such cases, the customer may need to follow the applicable return process after delivery.

If a cancellation is approved, the eligible refund will be processed according to the payment method and applicable order terms.

16. Product Installation

For electrical and technical products, customers should ensure that installation is performed by a qualified or competent electrician wherever required.

Damage caused by incorrect installation, improper wiring, overloading, short circuits, voltage issues, or unauthorized modifications may not qualify for return or replacement.

Customers should always follow the manufacturer’s instructions and recommended electrical safety practices.

17. Warranty

Some products may be covered by a manufacturer’s or seller’s warranty. Warranty terms may differ from the standard return policy.

A warranty claim may require inspection, product serial number, invoice, photographs, videos, or other supporting information.

Warranty does not automatically cover damage caused by misuse, improper installation, unauthorized modification, electrical faults, or normal wear and tear unless specifically stated otherwise.

18. How to Request a Return

To request a return, customers should contact Korpro.in customer support and provide:

1. Order number.
2. Customer name and registered contact details.
3. Product name/model.
4. Reason for return.
5. Photographs of the product.
6. Photographs of the packaging, where relevant.
7. Unboxing video, if available.
8. Any other information requested by our support team.

Our team will review the request and communicate the next steps.

19. Return Processing Time

Return processing time may vary depending on the type of complaint, product inspection, courier pickup, location, and product availability.

Once the product is received and successfully inspected, the applicable replacement or refund process will be initiated.

Customers will be informed if additional time is required due to inspection, courier delays, stock availability, or other operational reasons.

20. Fraudulent or Abusive Return Requests

Korpro.in reserves the right to reject return requests where there is evidence of fraudulent, misleading, abusive, repeated, or suspicious return activity.

This may include returning a different product, deliberately damaging a product, removing serial numbers, making false claims, or repeatedly misusing the return policy.

21. Changes to Return Policy

Korpro.in reserves the right to update, modify, or change this Return & Refund Policy when necessary.

Any updated policy will be published on this page. Customers are advised to review the policy before placing an order.

22. Contact Us

For return, replacement, refund, or product-related assistance, customers can contact the Korpro.in support team through the contact details provided on our website.

Please keep your order number and purchase details available when contacting us so that our team can process your request efficiently.

Important: The return eligibility, refund, replacement, shipping charges, and warranty coverage may vary depending on the product, order conditions, manufacturer terms, and nature of the issue.